Privacy
How R&D Cable Jointing Ltd uses the details you send through this website.
The data controller is R&D Cable Jointing Ltd, a company registered in England & Wales, number 16296594. Cable Fault Location is a trading name of that company. The registered office is 20 Wenlock Road, London N1 7GU. VAT number GB493933939.
Contact the controller at enquiries@cablefaultlocation.co.uk or on 0330 043 6689. Phones answered Mon–Fri, 8am–4pm. Out-of-hours by arrangement.
If you use the form we receive the details you type in:
There is also a hidden field used to catch automated submissions. Please leave it blank.
We use these details to answer your enquiry, to call you back during phone hours, and to arrange any fault location or repair that follows. The lawful basis is steps towards a contract at your request, and our legitimate interest in keeping a record of the enquiry so we can do the job and deal with any follow-up. We do not add you to a marketing list, and we do not sell the information.
The form is sent to Web3Forms, which acts as a processor. Web3Forms receives the submission and emails it to us at enquiries@cablefaultlocation.co.uk. Their own notice is at web3forms.com/privacy. We do not operate a separate database on this website.
Google Analytics (measurement ID G-FCXJ00H0E4) runs only after you press “Accept analytics” on the cookie banner. If you reject, the analytics script is not loaded. Analytics is used to see which pages are visited. The tag is configured to anonymise IP addresses. The lawful basis is your consent, which you can withhold. See the cookie notice. Google’s own description of how it handles data is at policies.google.com/privacy.
We keep enquiry emails and any file we open from them for as long as we need to answer you and to carry out any work that follows, including ordinary business records of that job. A fixed number of months has not been set on this page. You can ask us to delete an enquiry that has not become a job, and we will do so unless we have to keep it for a legal reason.
You can ask for a copy of the personal data we hold about you, ask us to correct it, ask us to delete it, ask us to restrict how we use it, and object to use based on legitimate interests. Where the legal basis is consent, you can withdraw that consent. You can also complain to the Information Commissioner’s Office at ico.org.uk/make-a-complaint.
To use any of these rights, email enquiries@cablefaultlocation.co.uk or call 0330 043 6689.